Shipping & Refund

100% SATISFACTION GUARANTEED!

If you are not 100% satisfied for any reason, just return the unused item(s) and the receipt within 30 days of purchase for a replacement, exchange, full credit or refund.

DELIVERY:

All orders are shipped within 1-3 business days. Orders received before 2:00 PM EST will be shipped the same day upon request. Orders shipped outside of Canada will require a follow-up email or phone call with a shipping quote before your order is processed. If you have any questions or concerns, please give us a call.

BACKORDERS:

Most orders ship same day, but if merchandise is not in stock, it will be placed on backorder for up to 90 days.

DAMAGED, LOST, OR SHORT SHIPMENTS:

It doesn’t happen often, but if it does, call your local courier office immediately and inform STS so that we can reship and place a claim. Please keep damaged goods and containers until the claim is closed.

CLAIMS:

Claims must be made within 5 days after receipt of merchandise.

RETURNS:

All returns must be made within 30 days of receipt of order and arrive prepaid - unless we made the mistake. Call us to request a Returns Authorization. Credit will not be issued for returned material that has been marked, altered or abused.

TRUCK SHIPMENTS:

STS is not responsible for merchandise damaged or lost by motor freight carriers. If the shipment is damaged or short one or more packages, please have it noted by the truck driver on receipt and freight bill. If you accept a short or damaged shipment from the truck driver without proper notation by the driver, you do so at your own risk.